The purpose of this document is to outline how a shift and a training session will run in Airbound.

A shift can be hosted by an MR+, and a training by an HR+ (an MR can be a co-host)

In this document, text in bold will be instructions for the host and/or co-host, and italics will be commands needed to be run by the host.

Pre-Session

(10 minutes before session) In the Discord server, run the /shift command in a staff commands channel to make an announcement for the session.

(5 minutes before session) :h Announcement: a training is being hosted at the moment! Staff who want to participate, please come to Level -2 and take a seat for a chance at being promoted.

(5 minutes before session)

Group Shout (if you dont have perms ask a member of Ownership):⚡️ [ SESSION ] A session is about to be hosted in our main game at Level -2! Join for a chance to be promoted

:h Announcement: A shift is being hosted for staff for a chance at being promoted! Come take a seat at the bottom floor to participate in the session.

:h Welcome to today's training session! I'll first go over how this session will run, then we'll give out positions.

:h This training session will have three stages. The introduction, the training and the results.

:h If you don't get a chance at a promotion today, don't worry! There is always other sessions run throughout the week.

:h Alright. Now, we're going to get into the stations today. The first station is the reception stage. In this stage, you'll learn how to navigate Airbound's kiosks to give guests passes for entry.

:h The second stage involves the drink store. This will involve you again learning to use the kiosks, though they are different - so make sure you're paying close attention.

:h The third and final stage will be the supervision and lifeguarding stage. This involves learning how we supervise the pool and slides for the safety of our guests.

:h Now that we have that known, I'll be grouping you based off your columns you're seating in.

:h The column closest to the lifts, will be starting with the reception training. You will be with (INSERT TRAINER'S NAME HERE)

:h The column in the middle will be starting with the drink store training. You will be with (INSERT TRAINER'S NAME HERE)

:h Last but not least, the column furthest from the lift will be starting with the slide and supervision training. You will be with (INSERT TRAINER'S NAME HERE).

:h Thanks for paying attention during this introduction. I'll hand you over to your trainers now, who will take you to your booth to begin the session.

Reception Training

Hi, my name is (NAME) and I will be your trainer for this session! One fun fact about me is (FUN FACT).

To begin with, I’ve handed the trainees a staff card which can be used in the system.

To log in, simply swipe your card near the machine and it'll log you in.

In order to give someone a ticket, you need to first introduce yourself with a short introduction.

An example introduction is, "Hello, welcome to Airbound! How can I help you today?"

Next, you'll let them know of the ticket options which we have listed. These are 30 minutes, 1 hour and Day Pass.

Then, select the ticket they asked for, on the kiosk.

Once you have done that, select the Card button to send the payment to the card reader. Instruct the customer to tap their Debit Card to purchase the ticket.

Then, you're all done! Repeat this process when another customer comes to the desk.

We'll start with me asking each of you for a ticket.

Play out the scenario like how you might in the actual game. Give your best greeting.

Trainer to go to the first desk.

Give the trainee fifteen seconds for a greeting.

Hi, I’d like to get a daily ticket please.

Trainee must inform you the payment was sent to the card reader. Tap your Debit Card.

Thanks very much!

Repeat this process for all other trainees, but instead give them ten seconds for their greeting.

Congratulations! That’s the basics of the reception system. Next up, we'll learn how to deal with trollers in the game.

When a troller approaches your desk, you must give them one single verbal warning. An example is, "Warning I - Trolling. This is your only warning."

If they continue, you'll need to report them in the communications server so a higher up member of staff can handle the situation.

I'll now act like a troller for each of you, and you need to try your best to handle the situation. Instead of reporting on the server, please say, "*Reports on server*".

Begin a trolling scenario. Jump on the desk, and say things a troller might, like spamming. The trainee must both warn and report you.

Congratulations trainees! Those of you who are still here were successful and passed the Reception Demonstration.

If you have done the Drink Store training:

That concludes our session today! Follow me back down to the training centre, and we’ll check your results and promote you.

If you have not done the Drink Store training:

Next up, we’ll move over to the Drink Store, located upstairs. Please follow me upstairs so we can begin this training.

Drink Store Training

Welcome to the Drink Store! This is where customers can purchase their favourite drinks.

To begin with, greet the customer. An example greeting is, "Welcome to the drink store! What can I get you today?"

You'll then select their choice on the tablet. Then, select the Card button, and inform them to tap their Debit Card to complete the purchase.

At the end, say something similar to, "Thanks for purchasing drinks at Airbound!"

That's all! Now, we'll do a demonstration of this system. I'll come to you each and purchase a drink.

Trainer to go to the first desk.

Give the trainee fifteen seconds for a greeting.

Hi, I’d like to get a Prime drink please.

Trainee must inform you the payment was sent to the card reader. Tap your Debit Card.

Thanks very much!

Repeat this process for all other trainees, but instead give them ten seconds for their greeting.

That concludes our Drink Store demonstration!

If you have done the Reception training AND the supervision training:

As we have already done the trolling and supervision training, we've come to an end of this session! Follow me back to the Training Centre and we'll rank you.

If you have not done the reception training AND have not done the supervision training:

Next up, we'll learn how to deal with trollers in the game.

When a troller approaches your desk, you must give them one single verbal warning. An example is, "Warning I - Trolling. This is your only warning."

If they continue, you'll need to report them in the communications server so a higher up member of staff can handle the situation.

I'll now act like a troller for each of you, and you need to try your best to handle the situation. Instead of reporting on the server, please say, "*Reports on server*".

Begin a trolling scenario. Jump on the desk, and say things a troller might, like spamming. The trainee must both warn and report you.

Next up, we’ll move over to the water slides located upstairs. Please follow me upstairs so we can begin this training.

If you have done ONLY reception:

As we have already done the trolling and supervision training, we’ll now move onto the Supervision and Slides demo. Follow me upstairs!

Supervision Training

Now, we have the Supervision training. This area is where you will ensure safety to make sure guests can enjoy the water slides.

This area is simpler than it sounds, all you have to do is make sure guests are lined up properly and aren't overcrowding the slides.

Essentially, make sure each slide has one person using it at a time - or else, give a simple reminder.

If a guest is intentionally blocking the slide, give them one warning before informing a higher up staff member.

An appropriate warning is, "Warning I - Blocking slides."

If a guest is stuck in a slide, inform them to jump and walk down, to get the slide moving again. If all else fails, tell them to reset avatar.

Unfortunately, I don't have the powers to summon mass queues, so I'll just have to give you a short quiz.

Please line up against the wall here for the short quiz.

If you get four of five questions correct that will be a pass for this training.

You need to each say your answer as soon as possible after I say the question.

Ask the trainees below questions. Take note as to who gets them right and wrong, or use chatlogs to check later.

Do not tell them if they got it right or wrong yet, or give the answer.

Question I - What do you do if a guest is blocking the slide?

Question II - A large line is at the slide, but nobody is moving and someone is stuck. How do you get someone out?

Question III - Someone is trolling at the slide and interrupting guest experiences. What do you do?

Question IV - How many people can use a slide at a time?

Question V - If two people get in a slide at once, what do you do?

Congratulations! I will check your answers, and let you know how you did.

Use chatlogs to confirm the number of answers a trainee answered correctly.

Let them know where they went wrong.

If they got four or five correct, inform them they have passed. Let the others know they got less than four wrong and that they have been dismissed kindly,

Congratulations! That concludes the supervision training.

If you have done BOTH the Reception and Drink Store training:

This concludes our session! Come down to the training room, and we’ll rank you all.

If you have NOT done the Reception training:

Now, we have the reception training. Please come to the lobby and we will complete it.

This is for after all three rotations have completed.

Trainers and co-hosts - line up on your lines. Get guests to sit in the same place they were at first.

Host: :h Congratulations, everyone! I will get your trainers to check your results, and will :ff you if you have passed and need to be ranked.

Co-Hosts and trainers are to check results of their group, and use the :ff (NAME) command to mark a guest passing. Once completed, stand back on lines. Host, continue when all trainers are on lines.

:h Congratulations to those who have passed! You will all be ranked shortly, and we will let you know once complete.

Host: Rank all passing players in the groups to the rank above theirs. :unff (PLAYER) once they have been ranked, and dismiss them back upstairs.

:h If you have not passed, don’t worry! Feel free to come back to the next session. Hopefully, you’ll have gained some knowledge from this session to get your foot in the door.

END SESSION